If you ever have a concern with any of the services provided by EveryMind, feel free to talk to your counsellor. If your issue continues, please ask your counsellor about speaking with their supervisor.
If this still doesn’t help, you can contact our Director of Clinical Leadership and Excellence by calling 905-795-3500 or emailing firstname.lastname@example.org.
You can also report your concern to the Children and Youth Unit within the Office of the Ontario Ombudsman. In response to a request, a complaint, or on its own initiative, the Ontario Ombudsman acts on behalf of concerns of individuals or groups of children or youth and can undertake reviews, make recommendations, and provide advice to governments, facilities, systems, agencies, or service providers.
To make a complaint, or for more information on the Children and Youth unit, please visit the Ombudsman’s website at www.ombudsman.on.ca or contact the unit at 1-800-263-2841 or 416-325-5669.
Your voice is important and we will do everything to ensure that you are heard.